About iCustom Broker, Inc.
iCustom Broker, Inc. is a CBP-licensed customs brokerage firm headquartered in Amherst, New York, serving importers of all sizes — from first-time shippers to Fortune 100 companies. Founded in 2009 through the merger of two established customs brokerages, the firm brings decades of combined experience to every shipment. iCustom Broker distinguishes itself through a technology-forward approach, using electronic documentation, automated compliance checks, and real-time shipment tracking to reduce costs and improve accuracy. Core services include customs entry preparation, trade compliance consulting, freight forwarding, post-entry consultation, and surety bonds. Their Buffalo/Niagara region location provides strong access to the U.S.-Canada border crossings, making them a practical choice for businesses importing goods across the northern border. Whether you ship occasionally or manage high-volume international trade lanes, iCustom Broker is equipped to handle your U.S. customs requirements.
iCustom Broker, Inc. is a full-service, CBP-licensed customs brokerage firm based in Amherst, New York — a suburb of Buffalo in the heart of western New York. Established in 2009 from the consolidation of two pre-existing customs brokerages, the company entered the market with an immediate depth of operational experience and established client relationships. That foundation, combined with a deliberate focus on technology integration, has positioned iCustom Broker as a capable partner for businesses navigating the complexities of U.S. import regulations.
Located near the Buffalo-Niagara region, iCustom Broker is strategically positioned to serve importers with supply chains crossing the U.S.-Canada border. The Peace Bridge, Lewiston-Queenston Bridge, and Rainbow Bridge are all within close proximity, making this brokerage well-suited for companies bringing goods across the northern border from Canadian manufacturers, distributors, or transshipment points. Importers in industries ranging from automotive components and machinery to consumer goods and manufacturing inputs regularly rely on brokers in this corridor.
Beyond cross-border trade, iCustom Broker serves importers operating across a range of international trade lanes. Their service menu covers the full lifecycle of a customs transaction: customs entry preparation, Importer Security Filing (ISF), trade compliance review, freight forwarding coordination, post-entry consultation, and surety bond procurement. This breadth makes them a viable single-source partner for companies that want customs expertise without juggling multiple vendors.
What sets iCustom Broker apart from traditional brokerages is their technology-first philosophy. The firm leverages electronic customs documentation, automated compliance checks, and real-time shipment visibility tools to reduce manual errors and processing time — translating to fewer delays and lower overall landed costs for their clients. This approach benefits one-time shippers who need a straightforward entry as much as enterprise shippers managing complex, high-volume import programs.
For importers based in the Buffalo, Amherst, or broader western New York region, iCustom Broker offers local expertise with national licensing authority. Their filer code EU9 is recognized across U.S. ports of entry, meaning clients aren't limited to northern border shipments — iCustom Broker can handle entries arriving at any U.S. port, including major hubs like New York, Chicago, Los Angeles, and beyond. Businesses seeking a customs broker in New York with a proven track record and a modern operational approach will find iCustom Broker worth a closer look.
Specialties
Services
Details
- Year Established
- 2009
Frequently Asked Questions
Where is iCustom Broker, Inc. located and which ports do they serve?
iCustom Broker is headquartered in Amherst, NY, near the Buffalo-Niagara border crossings with Canada. As a nationally licensed customs broker (filer code EU9), they can file entries at any U.S. port of entry, not just northern border ports.
When was iCustom Broker, Inc. founded and what is their background?
iCustom Broker was established in 2009 through the merger of two existing customs brokerages, giving the company immediate operational depth and industry experience from day one.
What types of importers does iCustom Broker work with?
They work with importers of all sizes — from businesses making a single one-time shipment to enterprise-level companies with high-volume, recurring import programs across multiple trade lanes.
Does iCustom Broker handle freight forwarding in addition to customs clearance?
Yes. In addition to customs entry and compliance services, iCustom Broker offers freight forwarding coordination, making it possible to manage both the logistics and customs clearance through one provider.