Legal

Privacy Policy

Last updated: May 20, 2026

CustomsBrokerIndex.com ("we," "us," or "our") operates a publicly accessible directory of U.S. Customs & Border Protection (CBP)-licensed customs brokers. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using this website, you agree to the practices described in this policy. If you do not agree, please do not use the site.

1. Information We Collect

a) Information you provide directly

We collect information you voluntarily submit through our forms:

Importer inquiries: name, email address, phone number, company name, and message when you contact a broker through the directory. Please be aware that your first name and a preview of your message may be displayed publicly on the CustomsBrokerIndex homepage as part of our live inquiry feed, to help brokers identify relevant leads. Full contact details (email, phone, full name) are never shown publicly.
Broker claim requests: name, email address, phone number, company name, CBP license number, and optional message when a broker submits a claim request.
Advertising / contact messages: name, email address, company name, and message when you use the contact form on the Advertise page.
Broker profile edits: website URL, phone number, business description, year established, and contact details when a verified broker updates their profile.

b) Broker listing data (public records)

Broker profiles are built from publicly available data sourced from official CBP license records. This includes broker name, license number, license type, and general location. This is public information already published by the U.S. government. Verified brokers may add or update their own profile content.

c) Automatically collected data

When you visit the site, our hosting provider and analytics tools automatically collect:

IP address and approximate geographic location
Browser type and version
Pages visited, time spent, and navigation path
Referring URL
Device type
Session activity (clicks, scrolls, interactions)

This data is used to understand how the site is used, diagnose issues, and improve the directory experience. We do not sell this data.

d) Visitor identification technology

Because CustomsBrokerIndex.com is a B2B directory used primarily by importers, trade professionals, and logistics teams, we use third-party tools that may associate your visit with professional identity data — including your name, employer, and business email address — based on your IP address or browser signals.

Specifically, when you visit our website, cookies and similar technologies may be used by our data partners to associate your visit with other personal information they or others have about you, including association with your email address. We or our service providers may use this information to follow up with relevant information about our directory services.

You may opt out of this identification at any time:
— General opt-out: app.retention.com/optout
— GDPR opt-out: rb2b.com/rb2b-gdpr-opt-out

2. How We Use Your Information

Data	Purpose
Inquiry submissions	Routing your message to the relevant broker so they can respond to you
Claim requests	Verifying broker identity and activating claimed listings
Contact messages	Responding to advertising and partnership enquiries
Broker profile data	Displaying accurate listing information in the directory
Usage / analytics data	Understanding site performance and improving search functionality
Visitor identification data	Identifying B2B professionals who visit the directory so we can follow up with relevant information about listing or advertising services

We do not:

Sell your personal information to third parties
Use visitor data to serve third-party display or retargeting advertising
Share inquiry contact details with any party other than the broker you chose to contact

3. How We Share Information

With brokers you contact

When you submit an inquiry to a broker, your name, email, and message are delivered to that broker. By submitting an inquiry you consent to this transfer. We are not responsible for how brokers handle your information after delivery.

With service providers

We use the following third-party services to operate the site:

Vercel — website hosting and serverless functions (USA)
Supabase — database storage for listings, inquiries, and claims (USA)
Resend — transactional email delivery (USA)
Google Analytics — aggregate website traffic analytics (USA). Opt out
PostHog — session analytics and user experience recording (USA). Data is used solely to improve the site.
Ahrefs Web Analytics — privacy-friendly website analytics (USA)
RB2B — B2B visitor identification; may associate your site visit with your professional identity (name, employer, email) based on IP signals (USA). Opt out
Apollo.io — B2B company-level visitor intelligence; identifies the company associated with a visit (USA). Apollo Privacy Policy

We do not use consumer advertising networks, Facebook Pixel, Google Ads tags, or cross-site retargeting tools.

Legal requirements

We may disclose information if required by law, court order, or to protect the rights, property, or safety of our users or the public.

4. Cookies and Tracking

We use cookies and similar technologies for analytics, session tracking, and visitor identification. These include:

Essential cookies — set by Vercel for performance, load balancing, and security. Required for the site to function.
Analytics cookies — set by Google Analytics and Ahrefs to measure traffic patterns and popular content, in aggregate.
Session recording — PostHog may record anonymised interaction data (clicks, scrolls) to help us improve usability.
Visitor identification — RB2B and Apollo.io use IP signals and cookies to identify B2B professionals and companies visiting the site, which may be associated with your professional email address or employer. This is standard practice on B2B websites. You may opt out using the links in Section 6.

We do not use advertising cookies, Facebook Pixel, Google Ads remarketing tags, or any cookie that tracks you across unrelated websites for ad targeting.

You can disable cookies in your browser settings. Doing so will not prevent you from browsing the directory, though some analytics features may not function.

5. Public Inquiry Feed

CustomsBrokerIndex operates a publicly visible lead feed on the homepage that displays recent importer inquiries to help licensed customs brokers identify relevant business opportunities.

The following limited information from inquiry submissions may be shown publicly:

Your first name only (the first word of the name you provided)
A preview of your message (up to approximately 130 characters)
Your company name, only if it appears to be a business name (e.g. contains "LLC", "Inc", or multiple words — not a personal name)
The name and location of the broker you contacted
The date the inquiry was submitted

Your full name, email address, and phone number are never shown publicly. These details are only accessible by the specific broker you contacted, or through our paid lead purchase process (see our Terms of Service).

Inquiries are removed from the public feed after approximately 30 days. If you wish to have your inquiry removed from the public feed sooner, email us at contact@customsbrokerindex.com with "Inquiry Removal" in the subject line.

6. AI-Generated Content

CustomsBrokerIndex uses artificial intelligence to generate and enrich certain content on the Site:

Blog articles: Articles published on the /blog/ section are generated using AI language models. While we aim for accuracy, this content is informational only, may not reflect current regulations, and should not be relied upon as legal or customs compliance advice.
Broker profile descriptions: Some broker profiles include AI-generated descriptions created from publicly available data (CBP records, public web sources). These descriptions are not provided or reviewed by the broker unless they have claimed their listing. They may contain inaccuracies and should not be treated as statements by the broker.

No personal information you submit is used to train AI models. AI-generated content on the Site does not collect or process your personal data.

7. Data Retention

Inquiry submissions: retained for up to 12 months for operational purposes, then deleted.
Claim requests: retained for as long as the associated broker listing is active.
Contact messages: retained for up to 12 months, then deleted.
Broker profile data: retained for as long as the listing exists in the directory.

8. Your Rights & Opt-Out Options

You have the right to:

Access — request a copy of personal information we hold about you
Correction — ask us to correct inaccurate information
Deletion — ask us to delete your personal information (subject to legitimate operational needs)
Opt-out of visitor identification — stop our data partners from associating your visits with your professional identity

Opt-out of visitor identification

If you do not wish to have your site visits associated with your personal or professional identity, you may opt out directly through our data partners:

RB2B / Retention.com (individual identification): app.retention.com/optout
RB2B GDPR opt-out: rb2b.com/rb2b-gdpr-opt-out
Apollo.io (company identification): apollo.io/privacy-policy
Google Analytics: tools.google.com/dlpage/gaoptout

To exercise your access, correction, or deletion rights, email us at contact@customsbrokerindex.com. We will respond within 30 days.

Brokers — requesting listing removal

If your information appears in our directory from CBP public records and you wish to have it removed or corrected, contact us at the address above. Please include your CBP license number and the specific correction requested.

9. Children's Privacy

This site is intended for business users and is not directed at children under 13. We do not knowingly collect personal information from children.

10. Security

We use industry-standard measures to protect the information we store, including encrypted connections (HTTPS), access-controlled databases, and server-side data handling. No system is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes are posted constitutes acceptance of the revised policy.

12. Contact

Questions about this policy?
Email: contact@customsbrokerindex.com
Website: customsbrokerindex.com